IT DEV GROUP
Brooklyn, NY
IT DEV GROUP, based in New York City, is a bespoke enterprise software development company offering an extensive array of services. We recognize the significance of delivering comprehensive web design services and connecting clients with pre-built development solutions.
Job Specifications
Remote
$29,750
3 months ago
Part Time to Full Time
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Customer Service Representative (Remote)
We are seeking a professional and customer-focused Remote Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, patient, and capable of working independently in a remote environment. Working Conditions: Fully remote position with flexible or shift-based scheduling May require evening, weekend, or holiday availability depending on business needs Regular virtual meetings and team collaboration
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media
- Resolve product or service issues by clarifying customer concerns and determining appropriate solutions
- Provide accurate information about products, services, policies, and procedures
- Process orders, forms, applications, and requests
- Escalate complex issues to the appropriate department when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up with customers to ensure issues are resolved satisfactorily
- Meet performance targets, including response time and customer satisfaction metrics
- Stay up to date with company products, services, and policies
Preferred Skills: - Experience with remote customer support
- Familiarity with helpdesk software and live chat platforms
- Strong interpersonal skills and empathy
- Ability to remain calm under pressure
- Adaptability and willingness to learn
Benefits: - Competitive salary
- Flexible work schedule
- Work-from-home setup
- Paid time off and holidays
- Training and career development opportunities
Requirements
Requirements & Qualifications:
- Proven experience in customer service or a related role
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and manage time effectively
- Proficiency with computers and customer support tools (e.g., CRM systems)
- Ability to work independently with minimal supervision
- Reliable internet connection and a quiet home workspace
- High school diploma or equivalent (college degree is a plus)