Job Specifications
Remote
$140,000/year
3 years ago
Part Time to Full Time
Entry Level
Last Jobs You Viewed
Customer Support Representative
Recommended Trainings and Assesments
Administrative Support
Business Writing
Call Center Training
Creative Problem Solving
Customer Service
Human Resource Management
Project Management
Working with Veterans
Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.
Customer Support Representative Job Description
We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Requirements
High school diploma or equivalent.
Experience in customer service.
Strong telephone etiquette.
Familiarity with CRM tools.
Excellent communication skills.
Ability to manage multiple tasks at once.
Ability to adapt to different personalities.